ai chatbots empathy
On a Sunday afternoon, I was going through chat transcripts produced by our chatbot, which sits on our company’s website, greeting visitors and answering their questions.
One transcript caught my eye and made me laugh.
Juji (the chatbot): What is the top pain point or challenge in your line of work or personal life?
User A: Are you a boy?
Juji: I’m not a person
User A: My job is to tame tigers without being eaten
Juji: Got it. Once I become more powerful, I’d love to help you out.
After the laughs wore off, I suddenly realized that good A.I. chatbots could perhaps teach us humans, especially leaders, important lessons. Exploring this thought further, I observed five things that good A.I. chatbots, especially those with cognitive intelligence (human soft skills) can teach leaders about empathy and more.
Due to their imperfections, good A.I. chatbots are often designed with a humble tone: They apologize for their mistakes or admit a lack of certain knowledge. In our human world, everyone is unique, but no one is perfect.
If leaders can shed a little ego and carry a sense of humility, acknowledging their shortcomings or mistakes, it would help set examples for team members, promoting a more collaborative, empathetic, and harmonious workplace culture.
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