How AI and decision intelligence are changing the way we work


In a digital world fueled by a steady influx of data, achieving organizational excellence depends on giving everyone immediate access to accurate, up-to-date information. Organizational-wide communication and collaboration are vital. Mission-critical decisions, in particular, depend on the timely sharing of lessons learned and insights from all departments.

With new technology based on artificial intelligence (AI) and machine learning (ML), it’s easier than ever to share data effectively and consistently. Significantly, technology now enables businesses to tap the knowledge stored in one person’s mind and translate it into actionable data that anyone can leverage whenever they need it. This technology takes organizational communication and collaboration to the next level — an invaluable advantage in the pursuit of excellence.

The trend toward decision intelligence brings together processes and technologies to support “continuous, connected, contextual decision automation and augmentation,” according to Gartner senior research director Pieter J. den Hamer. Decision intelligence encompasses data-driven decision-making and the growing use of AI and ML to accelerate and improve data analysis. With the advantage of more data that’s also more relevant and trustworthy, data analysts can produce stronger insights — resulting in faster and more confident decisions, greater efficiency and productivity, and a sound foundation for business strategies.

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