The revenue and margin leaks that services businesses never see coming tend to hit their financials the hardest. When there are gaps in customer success coverage combined with little visibility and control of services revenue, leaks can grow. Turbulent economic conditions make the leaks grow faster, giving customers a reason to question if they’re getting the value they expect.
Sure signs a customer success organization is experiencing revenue leaks include not knowing the costs of upsells, cross-sells, not having a financially based view of every customer engagement, growing churn rates and more. The costs of not getting cross-sells and upsells right – or worse, missing a commitment to a customer – all eventually roll up into financials and the metrics services that CFOs use to analyze them. Having real-time data that can be modeled using AI and machine learning is helping to solve these and other customer success challenges today.
Panorama des menaces cyber en 2025 : Implications pour les entreprises françaises à l'ère de…
Introduction L'adoption croissante des technologies d'intelligence artificielle dans le secteur de la santé offre des…
La révolution IA dans le secteur de la santé : nouveaux défis de cybersécurité La…
En tant que PME sous-traitante de grands groupes, vous connaissez trop bien ce scénario :…
Votre entreprise vient de subir une cyberattaque. Dans le feu de l'action, vous avez mobilisé…
"Mais concrètement, à quoi sert un scanner de vulnérabilité pour une entreprise comme la nôtre?"…
This website uses cookies.