How conversational AI could change lives, for better and worse

Off the back of advances in compute performance, data management and software design, artificial intelligence (AI) has come a long way over the last few years and is now being deployed across all manner of industries

One particular subdiscipline, conversational AI, is paving the way for systems capable of holding a discussion at a human-like level, opening UP various doors in fields from customer services to sales and marketing.

However, when it’s no longer possible to distinguish between man and machine, a whole host of issues are bound to crop up, especially if AI models have not been developed and audited in a responsible manner.

To hear more about the opportunities associated with conversational AI, as well as the potential pitfalls, we spoke to Dinesh Nirmal, head of data, AI and automation at IBM.

Read more