Chatbots have become an integral part of modern enterprises. For example, Mahindra has been working with Amazon Alexa for four years now. Mahindra XUV 700 was the first vehicle in India to integrate Alexa. The customers can use the Mahindra Skill for Alexa to manage vehicle information such as fuel level or tire pressure, and remotely give commands for locking or unlocking the car door, preparing the cabin temperature, etc.
Earlier, ICICI Prudential Life launched a voice chatbot called ‘LiGo‘ on Google Assistant to handle insurance-related queries.
Amazon’s Alexa, Google Assistant and Apple’s Siri are leading the way for conversational AI for general/customer-focused use cases (B2C use-cases). In terms of research and advanced language modelling, industry and businesses specific (B2B) chatbots have remained largely rule-based or menu-driven.
However, the conversational AI landscape has been undergoing a shift in the last few years.