How Walmart is using A.I. to make shopping better for its millions of customers

• Few companies have the ability to gather the massive data sets that power artificial intelligence like Walmart.
• It’s deploying AI and machine learning in ways that improve both the customer and employee experience.
• Floor scrubbers equipped with inventory intelligence towers take more than 20 million photos of everything on Sam’s Club shelves every day.

Amid the recent flurry of excitement around the transformational potential of ChatGPT is the fact that companies have been using artificial intelligence across their businesses for years.

But few companies have the ability to gather the massive data sets that power AI quite like Walmart. There are roughly 4,700 Walmart stores and 600 Sam’s Clubs in the U.S. employing a combined 1.6 million workers — or associates as the company likes to call them.

Deploying artificial intelligence and machine learning in ways that improve both the customer and employee experience across such a massive environment is the focus of Walmart’s AI strategy, said Anshu Bhardwaj, senior vice president of tech strategy and commercialization at the retail giant.

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