Is It OK to Be Mean to a Chatbot?

Yes, it isn’t human, and it may be useful to let your negative feelings out. But it may have unintended negative effects.

Artificial intelligence can be incredibly annoying. Like when you realize the customer-service chatbot has you in a reply loop. Or when your voice assistant keeps giving you irrelevant answers to your question. Or when the automated phone system has none of the choices you need and no way to speak to a human

Sometimes when dealing with technology, the temptation to unleash anger is understandable. But as such encounters become more common with artificial intelligence, what does our emotional response accomplish? Does it cost more in civility than it benefits us in catharsis?

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