AI Is Now Table Stakes Why That Keeps IT Leaders Up At Night

Chief product officer at Freshworks, responsible for overall product vision and strategy, development and GTM efforts.

We often think of artificial intelligence (AI) as a futuristic concept. But the birth of AI as a viable subject for computing applications is usually traced to a project at Dartmouth College in 1956. Years later, AI-driven computers were beating humans in chess and solving word problems in algebra. In other words, AI has been around for a while.

But for businesses, adoption came slowly. AI spent most of the past decade as a buzzword for strategy conversations before companies really began to unleash its possibilities as a benefit to customers and employees. Suddenly, in many areas of modern business, AI is changing the game.

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