The debate over whether AI will replace humans in the workforce often boils down to a handy, twofold explanation: AI will replace humans for most repetitive and manual labor tasks, while humans will excel at soft skills like creative communication and relationship-building. While some of this is true — humans and machines will each play to their strengths — it probably oversimplifies AI’s role in our professional lives. We believe AI will help humans do better human work, namely by helping us improve our emotional intelligence, soft skills, and interpersonal communication skills.
Leveraging advances in emotion detection, natural language processing (NLP), and computer vision, and combining it with psychology and linguistics, AI algorithms have gotten better at detecting, analyzing, and processing how tone, pitch, facial expression, eye contact, body language, and dozens of other verbal and non-verbal communication features influence communication.