Exploring The Possibilities Of Conversational AI: What Do We Want?

Conversational AI
Conversational AI

Whether it’s Alexa, Bixby, Siri, Google or Cortana, you are probably using conversational AI from your phone to your car. Conversational AI is a special branch of artificial intelligence that simply enables computers to understand human speech and reply by voice.

One of the most critical impacts of this is that the global GDP is expected to grow by $15.7 trillion by 2030 thanks to AI. This revolutionary technology combines three components: machine learning, automatic speech recognition and natural language processing (NLP). These days, conversational AI looks like a fulfilled dream: you simply ask a question and get a talking answer. Isn’t that what we all want from computers?

We search for information all the time. This could be internal information produced by you and your colleagues or it could be external, produced by the whole of humanity. Right now, we use computer search, which simply is an index of available information. It’s going to be AI-classified and prepare the most suitable answer. Modern search engines will become supplemental. A new way of getting necessary information is going to be a huge time saver and productivity booster. The release of ChatGPT by OpenAI is just the beginning.

The first thing we need to understand is that conversational AI is not just voice assistants—it’s a whole new paradigm that changes our relationship with computers forever. As the progress of AI continues to drive the growth of conversational interfaces, businesses are increasingly turning to “talking computers” for new ways to interact with customers and employees. According to Google Trends, there has been a five-fold increase in chatbot interest during the last five years. However, the AI-human relationship has not yet reached its fullest potential.