Skepticism Abounds For Artificial Intelligence In High-Level Decisions

Skepticism Abounds For Artificial Intelligence In High-Level Decisions

What kind of manager would but their full faith in an AI system? What types would brush aside AI in favor of their own conclusions? When it comes to high-level strategic decisions, many executives still will go with their gut, and not the machine. Is this a good thing?

AI is starting to play a key part in many things: customer personalization, sales recommendations, financial portfolio recommendations, aircraft collision avoidance, semi-autonomous vehicles, and medical screening. Such actions require on-the-spot decisions, often involving low-level functions that flow from system to system. It’s notable that the main business cases being promoted thus far are relatively tactical solutions. “Rote automation not the big opportunity here. It’s better strategic thinking, innovation, decision making,” Dion Hinchliffe, analyst with Constellation Research, notes.

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